Terms & Conditions
1. Repairs
2. Quotations
3. Buying Gadgets
4. Selling Gadgets
5. Premium Outcall Service
6. 30 Days Warranty
7. Deposit Payment
8. Feedback and Complaints Procedure
9. labor Warranty and NO FIX NO FEE policy information
10. Good purchased from us or ordered on behalf of the client
11. DOA (DEAD ON ARRIVAL) ITEMS
12. PRIOR TO SHIPPING/RETURNS
13. WITHIN 30 DAYS – UNOPENED BOX/PRIMARY PACKAGING MATERIAL REMAINS THE SAME

1. Repairs

– EREPAIRSERVICE  will not be held accountable for any loss of data during a repair or service. On all occasions, we will ensure our engineers do all they can to avoid this, however if it becomes apparent that a service must be purposefully implemented – in the process of repair – which could result in loss of data, we will contact you before continuing.
– A minimum charge of £20.00 applies to all gadgets in for repair that are suffering from liquid damage, charging, PCB, Wifi, Bluetooth issues or is braken down to part which requires assembly for testing purposes. This rate is subject to change, at EREPAIRSERVICE  ’s discretion, and all future gadget owners will be notified. If we have received your repair, and previously agreed the minimum charge of £20.00 for the service, this rate will remain and you will become immune from any rate changes, during this period. This charge is to accommodate for the time spent on the repair-diagnostics, regardless of the outcome of the repair.
– Our ‘while you wait’ repair service is only applicable for mobile phone repairs, computer, tablets repair excluding liquid damaged devices; subject to the necessary parts being in stock.
– Excluding postal and/or call out repairs, all other repairs must be collected from store within 30 days from the date of completion. All consumers will be notified when the repair/s is complete, and again a further two times. Should the gadget/device remain in store past this 30 day period, EREPAIRSERVICE   reserves the right to refuse returning the good/s, and will keep the unit to recover loss of earnings/parts. No repair will be returned until full payment has been received.
– EREPAIRSERVICE   will not be held accountable for any gadgets/devices lost in the post, either on its way to or from the store. We will always recommend sending your goods via Special Delivery with the Royal Mail, or via courier service www.interparcel.com and will return the gadget in the same way. All enquiries for lost or delayed deliveries are to be raised directly with the postal company/service used. Please note that all suggestions for postal repairs are for mainland UK only. EREPAIRSERVICE are happy to send and receive repairs worldwide, however prices per country can vary. Please contact us for a quote before sending in your repair.

2. Quotations

Quotations on all repairs are subject to change, however the quotation you receive upon checking in your faulty gadget will remain applicable for the entirety of the repair period*
*However, EREPAIRSERVICE   reserve the right to amend original quotations given for all repairs, should further faults/issues with the repair arise. Should this be the case, we will contact you via phone or email to first authorise the new cost.

3. Buying Gadgets

– EREPAIRSERVICE   reserve the right to refuse a purchase of any gadget from the ‘Seller’ if they so wish.
– EREPAIRSERVICE   demand that all ‘Sellers’ provide proof of ID at point of sale. Only exception to this would be if the gadget is faulty/failed repair, that the owner now wishes to dispose of.
– EREPAIRSERVICE   undertake proof testing on all gadgets purchased, so therefore asks that the ‘Seller’ allows for between 15-60mins for necessary checks to be conducted, before a decision is made on the purchase.
– Should EREPAIRSERVICE   purchase any goods that are later reported as lost/stolen, staff will notify/report all matters the local police.

4. Selling Gadgets

– EREPAIRSERVICE   implement a no refund policy for all goods sold**, and will only offer an exchange or credit note, upon proof of purchase. Should the owner wish to return the unit, they must do so within 28days from the receipt of goods, in resalable condition. This includes all gadgets and accessories, however for hygiene reasons, we do not except returns for any headsets or earphones.
– **EREPAIRSERVICE   will only make an exception for a faulty item, if the return is made within 7 days of purchase, with proof of receipt. An exchange or credit note will also be made available.
– All used gadgets purchased come with a 90 day warranty

5. Premium Outcall Service

– All technical support provided via this service, incurs a minimum callout charge of £25.00 for all visits within the Havering area. This charge is inclusive only of the callout fee, and you will be subject to an additional repair charge plus cost of parts, where necessary.
– Should our engineer be on site with you for more than one hour, and additional charge of £7.50 per every 15mins may be applicable. Please note, this cost is not broken down per minute; should your repair/visit exceed the initial 15mins, you are then liable to pay for the second 15min charge, in full, i.e. 17mins equates to an additional £20.00 charge. All charges/costs will be agreed at time of booking in repair, where possible.
– All repair costs are separate to the minimum callout charge. This will be served as an additional quote/cost, i.e. £25.00 for callout fee + £30.00 for parts and labour. Only exception is if repair is completed without the use of any parts.
– EREPAIRSERVICE   also service outcalls within the wider Surrey and London districts, at a minimum callout charge of £40.00 for the first hour, and £7.50 per every 15mins thereafter.
– All payments for the original quote, given at time of booking in the repair, must be paid in advance and in full. Any additional costs you may incur at the time of repair are to be paid by either cash or card on the day. Our engineers reserve the right to refuse to leave until payment has cleared. All receipts for additional charges will be sent out via post, or can be collected from in store.

6. 30 day warranty

– Your FREE 30 day warranty fully covers any issues which may arise within the 30 day period, that are as a direct result of a recurring issue, which solely relates to that which has already been fixed. Should any additional/new problems arise, that are unrelated to the initial fault, this warranty will be null and void. Any damage caused by the owner will result in the owner no longer being liable for a claim; i.e. cracked screen, liquid damage, physical impact, short circuit, innapropriate use of charging devices used etc.
– No claim will be accepted without receipt of service provided.
– Owner can claim up to a maximum of three times within this 30 day warranty period.
– 30 day warranty excludes all repairs on liquid damaged gadgets.
For further information, or to clarify any additional queries you may have regarding our policies, please contact us in store.

What does EREPAIRSERVICE  repair warranty cover? In simple words

7. Deposit Payment

EREPAIRSERVICE reserves the right to withhold any given deposits for all sales and repairs, for both B2B and consumer transactions if you decide to cancel. As specified in the Citizens Advice Bureau documentation, available at the following web address http://www.citizensadvice.org.uk/index/getadvice.htm, ‘whether you can cancel your order depends on whether or not you have made a firm agreement with the trader […] It’s likely you’ve made a firm agreement to buy if you’ve […] paid a deposit or the full amount. Once you’ve made a firm agreement with a trader, you have a legal contract with them, even if there is nothing in writing’.

8. Feedback and Complaints Procedure

EREPAIRSERVICE are keen to receive consumer feedback for all purposes, whether it’s commendation, suggestions or complaints. For all feedback to be processed efficiently and appropriately, we require all communications to be issued to us in writing by post, to our Head Office (Romford). Upon receipt of this, EREPAIRSERVICE will review and respond in writing, where necessary, within 7 working days. More specifically, all complaints received in any other form, i.e. verbally or otherwise, will be discarded accordingly, and will not be actioned as above.

9. Labor Warranty and NO FIX NO FEE policy

All information in regards to our Labor warranty and NO FIX NO FEE policy can be found here: https://erepairservice.co.uk/warranty/

10. Good Purchased from us or ordered on behalf of the client

Goods/Spares/Items ordered from us via our online or shopping network representatives are covered by warranty described below

11. DOA (DEAD ON ARRIVAL) ITEMS

Your item may be eligible for DOA exchange if it develops a software or hardware malfunction that causes the product to become inoperable and is covered under the warranty terms and conditions. Please note that instances of physical damage, liquid ingress damage and other causes excluded from the warranty terms and conditions not covered by this return or exchange policy. DOA exchange is only available within 15 days of receipt of the product/deposit receipt. DOA exchange is only available within 15 days of receipt of the product. In order to make a DOA exchange claim you are required to log an issue report through the contact form within the 48 hour period or in writing. Failure to complete and submit this form within the 15 days will result in your product being processed through the regular warranty process. Failure to complete and submit this form within the 15 days will result in your product being processed through the regular warranty process. You can return the product to us once a valid RMA code or authorisation has been issued. One of our technicians will assess the product, after which a replacement be sent or the item will be returned to you if no fault was found or the issue was corrected upon inspection.

12. PRIOR TO SHIPPING/RETURNS

A full refund is available at any time prior to processing and shipping of your order. This includes pre-ordered items. It may also be possible to exchange your item prior to shipping from the warehouse. Please use our Contact Us feature to request this. If the item has already been shipped at the time that your request is read and processed by our representatives, the case will be treated as an ‘unopened box’ return. Please see terms and conditions for this return type below.

13. WITHIN 30 DAYS – UNOPENED BOX/PRIMARY PACKAGING MATERIAL REMAINS THE SAME

You may exchange your item for refund, minus the shipping charges, for up to thirty days from receiving your item. Any variation where the received item varies from the described specifications on the website must be raised with us within 30 days of receipt. Failure to do so will void any return or refund claim on that basis. You are required to obtain an RMA code from the Care Team/Representatives/Consultants before returning the item. Refunds will not be processed until the item has been received and inspected by our representatives/Technicians. The item must be received within 14 days of us issuing the RMA code to you. The item will not qualify for an unopened box exchange or refund if the seal plastic has been broken or tampered with in any way. A processing fee of up to 30% of product ordered value may be deducted from the refund or exchange.
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