Frequently Asked Questions

  1. How to make my iPhone ready for repair

If you’re using a device with iOS7 software you’ll need to disable the Find My iPhone service before sending the phone.

To do this through your phone:

  1. Tap Settings
  2. Tap iCloud
  3. Switch off Find My iPhone
  4. Enter your Apple ID password
  5. It will then tell you it’s turning off, show as switched off and send you an email to confirm

To do this through iCloud:

  1. Go to https://www.icloud.com/#find on a computer
  2. Enter your Apple ID and password
  3. Click Find My iPhone
  4. Once the search is done click All Devices and select the one you need to remove
  5. Click Remove from account
  6. Click Remove to confirm that you want it removed from the account

2. How do I check on the progress of my repair:
We have an online repair checker here: Check my EREPAIRSERVICE repair. Simply select your language at the top right corner enter your repair reference you’ve received upon bringing/sending your device/gadget for repair and you’ll get the latest update.

3. How to identify my iPad model

Please follow official apple link for this so you can identify it accordingly: https://support.apple.com/en-us/HT201471

4. How to identify my iPhone

Please follow this link for this so you can identify it accordingly: https://support.apple.com/en-us/HT201296